FAQs

Yes, log in to your account and choose your preferred payment option.

You can view the latest shipping status for your package on our tracking page. If you signed up to receive notifications, you will get an email when your package goes out for delivery.

You can submit your claim online. In order to file your claim, you have to download the claim request form, provide detailed information about the consignment note number, date of despatch, and all supporting documents including invoices, photographs, and/or brochures or literature describing your item. For more information about submitting a claim, please refer to the Terms and conditions outlined in the Pik Services Guide or call 613-xxx-xxxx.

The price will depend on the size, weight, distance covered and how quickly you want your parcel delivered. Apart from the weekly subscription rates, all other rates will charge per km, that is the distance from pickup to the delivery address. However, some deliveries may be unique and fall outside of those rates. Please call us or send us a message. We will be happy to provide you with a quote.

Your package can be delivered without a signature if the driver can leave the package at a secure location with the consent of the shipper or receiver.

Yes! We provide furniture courier services. All furniture items must be packaged i.e. boxed, crated, or shrink-wrapped, not exceeding 45kg, and could be handled by one person.

No! We would of course be happy if you can open an account with us. That way, we can easily arrange your regular pick up and delivery from your home or place of work.

All you need is a web browser like Safari, Firefox, Chrome, or Microsoft Explorer. Our website works on all platforms including mobile devices.

Yes. Our operators can be reached at 613-xxx-xxxx.

Yes. You can edit your address, view invoices, etc.

From the time a call is placed requesting a service to the point of delivery, it takes approximately 2hrs for a flat rate service.

Yes. You can email us at info@pikservices.com. Please be specific with your questions or inquiries. We will respond to you as soon as possible.

We have different services. One person should be able to maneuver your item.

No at this time. We will be expanding our service area soon.

We accept all major credit cards and Paypal.

We offer service from Monday to Saturday, from 8:00 am to 8:00 pm.

Yes, Pik Services allows you to arrange the collection of your package from wherever you want as long as you provide a valid address.

Yes, our flagship services is weekend pickup and delivery.

Prices are based on the weight, volume, service, and destination of your shipment. Consignments may also attract surcharges for additional services.

PIK Services uses HTTPS – an internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology to protect your credit or debit card information as it is transmitted over the Internet.